If you are prompted to log in repeatedly, or if you cannot browse properly, the following reasons must be considered:

1. You did not set "Accept Cookie" in your web browser setting.
2. Your client PC is not connected to the server directory.
3. The server name is incorrect.
4. You do not have a browser version that is supported.

1. You did not set "Accept Cookies" in your web browser setting.

To log in to Share360 and use it properly, you must set your browser to "Accept Cookie", as follows:

• Netscape Communicator 6.2 or later
  1. Select Edit > Preferences > Privacy and Secruity > Cookies. Select Enable all cookies or Enable cookies from the orginating website only.
     
     
• Internet Explorer 5.0
  1. Select Tools > Internet Options > Security. Click Default Level and set Security level for this zone at Medium.

   

2. Your client PC is not connected to the server directory.

If you access the web server through a proxy server, you may have some problems depending on the environment. Set up the proxy server to access the server running the Share360 directory.

• Netscape Communicator 6.2 or later
  1. Select Edit > Preferences > Advanced > Proxies, and select Manual proxy configuration.
  2. Click View button, put the IP address of the server or the name of the server in the No Proxy For field, then click OK button.
     
     
• Internet Explorer 5.0
  1. Select Tools > Internet Options > Connections, and click LAN Settings.
  2. Leave Automatically detect settings unchecked.
  3. Check Bypass the proxy server for local addresses, click Advanced button, put the IP address of the server or the name of the server in the Do not use the proxy server for addresses beginning with:, then click OK button.
  4. When accessing the browser after changing the setting, if Intranet Zone is displayed at the lower right, the setting is valid.

   

3. The server name is incorrect.

For example: http://winnt/scripts/s360v2/s360.exe?


In the example above, if you are using WINS (Windows Internet Name Service) or the alias name you added through DNS to the server, you may not be able to access Share360 properly. Enter the IP address directory into the URL.


For example: http://123.45.67.89/scripts/s360v2/s360.exe?


4. Your browser is not the latest version.

We have confirmed Share360 runs on...

• Netscape Navigator 6.2 version or later
• Internet Explorer 5.0 version or later


Confirm that your browser is supported.