If you plan to use applications that require only data input, such as Scheduler, the disk capacity required is not large, assuming there are 50 users for one year.

If you frequently use applications to attach files, the required file space depends on the file size or the number of attached files. If you assume you will attach large files in Bulletin Board, Discussions, Cabinet, Web Forms, and Memos, estimate relatively large hard disk capacity.

Also, WebMail will require quite a large size of hard disk space. If one user sends or receives about 10 text emails per day, he/she will accumulate approximately 2 MB in a month. In addition, the size of attachment files will accumulate. You can avoid shortage of hard disk space by not sending emails with large attachments to users in the same server, or by frequently deleting unnecessary mail from the server.

In Share360, you can set up the size of emails to be maintained in the server per user. For details, please refer to the WeMail manual.

Please enter the name of the mail server that you use in SMTP server and POP3 server fields in the WebMail Setting menu. It is also possible to use an IP address.

To use WebMail, you need a dedicated mail server corresponding to SMTP/POP3.

If you are not sure whether your company/department has a dedicated mail server, please contact your network administrator.

It is possible to use a dedicated mail server outside your intranet with the Web server running Share360. However, it will take longer to transfer files between the servers. We don't recommend this operation.

The mail format for WebMail is text format. HTML mails will be received as follows:

• The images in the HTML mail cannot be browsed.
• The body message will not be able to be browsed if there are attached image files.
• The file with body and attachment files other than images (ex. gif or jpeg) will be shown as follows.

(no title) (multipart/alternative) Body message

-------------------------------------------------

(xxx.doc) (application/msword) Attachment file

Only way to solve this problem is to:

• Ask the sender to send the mail in Text format.
• Ask the sender to send the body message and attached image file separately, in case it is impossible not to use HTML format.

The root problem might that the date header of the received mail is set at a value that is not included in RFC822.

The date header is written by the sender side and WebMail cannot fix it.

For Windows: The reason 'Cannot open the data file' error is shown for specific users:

• There is a mistake in setup of access permissions of the WebMail data file(odb file) for the corresponding user.

How to check permissions:

• Find the WebMail data file for a user who has this problem.
• In Member Directory, put the mouse pointer over the name of the corresponding user. (Do not click it.)
• Identify the User ID of the user from the URL shown in the status bar at the bottom of the browser.
• Locate the user's data file under the "webmail" directory. Default Setting: C:\InetPub\scripts\s360\data\webmail
• Check the property of the data file by right clicking the data file of the user, and selecting Property.
• If Read-only is checked in the General tab, uncheck it.
• Check Access Permissions by clicking the Security tab, and opening Access Permission.
• Check if Everyone is set as Full Control.

Once you've finished the above changes, reboot your server machine and check if the problem is solved.

If you want to change the default mail application, you need to change the setting in WebMail.

• Go to My Options
• Select WebMail.
• Select General.
• Under Others, check Use the external Email program to launch a link within the browser.
• Click Save.

This setting change will be valid for each user individually.

WebMail cannot decode attachment files that were sent encoded in the "uuencode" format.

You can repair this by cutting and pasting the letters encoded in the "uuencode" format, saving it to another file, and decoding it again. ("uuencode" is a UNIX utility program that transforms a binary file, such as a program or graphic, into coded ASCII text. The letters encoded are enclosed with "begin" and "end".

For more details on file decoding, please refer to manuals on the UNIX command.

We have confirmed that ["Password" is required] or [cannot open the attachment in WebMail] occurs due to inadequate access permissions in IIS permissions, if you are using an IIS Web Server.

For example, when you open an attached Excel file, the Excel program will start, and a Share360 Login screen will be displayed.

• Please go to [Properties] of IIS.
• Confirm if [Allow Anonymous] is checked at [Password Authentication] in the [Service] tab.

If the IIS setting was properly set, the root problem might be the server extension feature of FrontPage 98. FrontPage Server Extension is installed in the web server.

This could be due to file name problems. Avoid using file names as follows:

• Long file names/file name including a space.
• File names with language other than English.
• File names with symbols used for URLs (i.e. Amperstands, question marks, etc.) ' , '?' ,' +' , '=')
• File names with '#' , '*' , '(' , ')'

For UNIX: The permission/owner setting for the WebMail data file (odb file) for the corresponding users may be incorrect.

How to check permissions:

• Find the WebMail data file for the user who has this problem.
• In the Member Directory, put the mouse pointer over the name of the corresponding user (do not click it.)
• Identify the User ID for the corresponding user from the URL shown in the status bar at the bottom of the browser.
• Locate the user's data file in the webmail directory. If you installed Share360 in /usr/local/www/cgi-bin/s360, you can locate the WebMail data file under /usr/local/www/cgi-bin/s360/data/webmail.
• Change the permission and owner setting for the data file unless the owner of the data file is already consistent with the process owner of the Web server or the data files have write permission. To do so, you need to first login as a superuser with the "su command".

Example:

% pwd % /usr/local/www/cgi-bin/cb4 % ls -l -rw-r--r-- (*1)
nobody
root 1048576 Apr 28 16:03 address.odb -r--r--r-- (*1)
1 bozuman(*2) root 1048576 Apr 28 16:03 office.odb

(*1) indicates permission setting.
(*2) indicates the owner setting.

• If the owner of "office.odb" is "bozuman" and the process owner of the Web server is "nobody", you need to change the owner from bozuman to nobody with the "chown" command. % chown nobody office.odb
• If the specified "owner" does not have write permission, you need to add it with "chmod" command. % chmod 644 office.odb.
• For more details on UNIX shell commands, please refer to UNIX manuals or other publications.

Please confirm if you have the correct permission and owner settings after you make the changes.

We verified that this error occurs when using Macintosh as a client PC and Netscape Navigator as a web browser.

If you use addresses bigger than 255 bytes in the "To", "CC", "BCC" fields in WebMail, the characters become invalid and generate a sending error. This is a browser problem, and it is difficult to control from Share360

You should follow these steps:

• Set the "To" email field to less than 256 bytes and send the mail again.
• Use Windows as the client machine.

When you cannot receive an email in WebMail, please check the following:

1) The system administrator may have not installed the mail server application (SMTP/POP3).

The administrator should go to Admin Tools > WebMail > SMTP or POP3 Settings to enter the name or IP address of the SMTP server and POP3 server respectively.

2) There may be problems with the POP3 server settings.

• WebMail does not support the APOP and AUTH commands. If the POP3 server uses these commands to identify users, the settings need to be changed.

3) You may not have set up the mail server correctly.

• The port number for POP3 server is fixed at 25. You cannot change it in Share360.

4) You may have a problem in the My Options Number of Emails to List on your WebMail page.

• You can specify the number of received emails to display at one time in the My Options > WebMail > General. If you select zero, no emails will be displayed.

5) The server running Share360 may be connected to the mail server via a dial-up connection.

WebMail does not receive any emails from the mail server. The server where WebMail is installed always needs to be connected to the mail server.

6) You have not clicked the Check New Emails button.

• Please click it on the WebMail home page to receive your new emails.

If you cannot send an email from WebMail, please check the following:

1) The system administrator may not have installed the mail server application (SMTP/POP3), which you need to do so before using WebMail.

• If you are the administrator, specify the SMTP/POP3 settings in Admin Tools > WebMail > SMTP or POP3 Server Settings.
• The port number for SMTP server is fixed at 25. You cannot change it in Share360.

2) You may not have typed the email address correctly.

• If you sen to an invalid email address, Share360 sends the error message email back to the your email address.
• However, if your email address is also invalid, you will not be able to receive the error message.

3) The server running Share360 has not been registered properly in your DNS server.

• Please check your DNS settings with your system administrator and confirm that the Web server is registered in the MX record of the DNS server.
• You cannot send emails to another mail server if you have not set it up to forward to another mail server.

4) Confirm the SMTP server setting.

• WebMail cannot run on a Web server that is set up as a POP3 server. In this situation, please change the mail server or change the settings of the mail server.

To set up your personalized email signature, go to WebMail Settings:

• From WebMail, click My Options.
• Choose General.
• Under Compose Message, add your personal signature.
• Click Save.

Some data in Share360 cannot be downloaded to the handheld using Share360 Sync for Palm OS(R).

If you have setup the HotSync option in the handheld, please refer to WebMail Sync manual for details on what data can or cannot be synchronized.

In order to check a series of check boxes, you can either check each one by one to be selective, or you can click on the check mark above the column to check all. You can do this in the following applications:

• Read Memos
• Sent Memos
• WebMail Inbox or Folders