Some data in Share360 cannot be downloaded to the handheld using Share360 Sync for Palm OS(R).

If you have setup the HotSync option in the handheld, please refer to WebMail Sync manual for details on what data can or cannot be synchronized.

You can uninstall Share360 Sync for Palm OS(R) in one of the following two ways:

• Select Share360 Sync for Palm OS(R) Uninstall from Start > Programs > Share360 Sync for Palm OS(R) in the Windows menus.
• Choose Share360 Sync for Palm OS(R) under Add/Remove Programs in the Control Panel.

Share360 Sync for Palm OS(R) must be installed in the same directory where Palm Desktop Software is installed. In the default settings, the directory is C:\Palm for Palm devices and C:\Program Files\Handspring for Handspring devices.

Before installing Share360 Sync for Palm OS(R), please make sure you have installed Palm Desktop Software.

Palm Desktop Software is contained in the CD that comes with each Palm-compatible handheld.

First, start HotSync Manager. If you have already started it, you will see its icon in the task bar of Windows.

Right click the icon and select the Custom... menu. Here you can specify the settings for each conduit.

Make sure the cradle's cable is connected to the client machine properly. In addition, please confirm that HotSync Manager has already started.

Make sure that you did not choose to "Do nothing" in the settings for each Share360 conduit.

For Address Book, Share360 Sync for Palm OS(R) lets you synchronize only those records under the "Cybozu" category in your handheld. Accordingly, if you see no data update or synchronization with Address Book, please check whether the address records you want to synchronize in the handheld are registered under the "Cybozu" category.

Usually, Share360 Sync for Palm OS(R) automatically creates the address category, "Cybozu". However, if you already have more than 15 categories, it cannot create the one for "Cybozu".

If this is the case, please delete some of your Palm OS categories.

Again, make sure that all the address records in your handheld have to be registered under the Cybozu category to synchronize with Address Book.

The conduit may be set to overwrite the data in the handheld with Share360 applications data.

Share360 Sync for Palm OS(R) deletes data in the handheld that is out of the synchronization target.

For example, the completed ToDo records in the handheld are recognized as out of the target by Share360 Sync for Palm OS(R). Accordingly, they will be deleted when you synchronize ToDo List and the handheld.

You cannot synchronize the handheld with other applications while you are using Share360 Sync for Palm OS(R).

For example, when you synchronize the Palm OS handheld schedule with Share360, you cannot synchronize the handheld with other scheduling software like Palm Desktop or Outlook. Data may be lost as synchronization may not work properly.

Please don't stop HotSync while it's working. The Share360 conduits save the updated synchronized data at the end of the session.

If you stop HotSync, updated information may not been saved. Therefore, when you synchronize the data again, the data that were synchronized before may be registered again.

You may check the box of Delete the data under inbox in handheld before synchronization under Action Setting.

Even if you have checked Keep all Emails in handheld in Advanced Setting, Delete the data under inbox in handheld before synchronization will delete emails in in Inbox of the handheld.

If you check Synchronize the Data or Handheld overwrites WebMail in the Action Settings, emails are sent out automatically when you synchronize.

You cannot edit the emails in your handheld outbox after synchronization in WebMail.

Even if you delete articles in the Share360 Bulletin Board, the same data in your handheld will not be deleted after synchronization.

However, if you check Delete the data under Share360 Category in handheld before synchronization, the data is deleted.

You can not choose specific articles for synchronization.

Depending on the data type, you may encounter this situation.

The following is the list of the data you cannot synchronize between the handheld and Share360:

From the handheld to Scheduler:

• Schedules that are registered as Private(*).
• Schedules that are repeated more than one day a week. (i.e. Every Monday, Tuesday and Friday a week).
• Schedules that are repeated more than one week apart (i.e. Every three weeks).
• Schedules that are repeated more than one month apart (i.e. Every two months).
• Schedules that are repeated every day/week/month and only specific days are changed. However, the data modified in the handheld will be synchronized with Scheduler as a new data.
• Schedules that are repeated every year.

From Scheduler to the handheld:

• Schedules that are registered as Private (*).
• Schedules that are out of the target time period of synchronization
• All-Day schedules.

You can synchronize by setting each conduit. For details, please refer to the Sync for Palm OS Manual.

Depending on the data type, you may encounter this situation.

The following is the list of data you cannot synchronize between your handheld and Share360:

Data that cannot be uploaded from the handheld to Address Book:

• Address records registered as Private.
• Address fields that have no correspondence in the Share360 Address Book.
• Middle names (even if you create this field in the handheld's address list).

From Address Book to the handheld:

• Address fields that have no correspondence in the handheld except the middle name.

For more information, please refer to the Sync for Palm OS Manual.

Depending on the data type, you may encounter this situation.

The following is the list of data you cannot synchronize between the handheld and Share360:

From the handheld to ToDo List:

• ToDo records registered as Private (*).
• ToDo records with no specific name.

From ToDo List to the handheld:

• ToDo categories created in ToDo List (*).
• ToDo records already completed.

You can synchronize by setting each conduit. For details, please refer to the Sync for Palm OS Manual.

You can synchronize the schedule private schedule data as follows.

Choose Advanced Setting from the schedule conduit.

For Options of HotSync Action for Share360 Scheduler, check Synchronize private schedules.

Note: Private schedules registered as private in the handheld will also be Private in Share360 Scheduler.

You can synchronize Address Book data as follows:

Choose Address Field Setting from the Address conduit.

Select corresponding fields in Address Field Setting for HotSync Action in Address Field Setting.

Select fields.

The items you can synchronize as Default fields are the following 5 items.

• Last Name
• First Name
• Middle Name
• Company
• Email

To set corresponding fields, setup at Address Field Setting for HotSync Action.

You can synchronize by setting each conduit. For details, please refer to the Sync for Palm OS Manual.