For Windows: The reason 'Cannot open the data file' error is shown for specific users:

• There is a mistake in setup of access permissions of the WebMail data file(odb file) for the corresponding user.

How to check permissions:

• Find the WebMail data file for a user who has this problem.
• In Member Directory, put the mouse pointer over the name of the corresponding user. (Do not click it.)
• Identify the User ID of the user from the URL shown in the status bar at the bottom of the browser.
• Locate the user's data file under the "webmail" directory. Default Setting: C:\InetPub\scripts\s360\data\webmail
• Check the property of the data file by right clicking the data file of the user, and selecting Property.
• If Read-only is checked in the General tab, uncheck it.
• Check Access Permissions by clicking the Security tab, and opening Access Permission.
• Check if Everyone is set as Full Control.

Once you've finished the above changes, reboot your server machine and check if the problem is solved.

We have confirmed that ["Password" is required] or [cannot open the attachment in WebMail] occurs due to inadequate access permissions in IIS permissions, if you are using an IIS Web Server.

For example, when you open an attached Excel file, the Excel program will start, and a Share360 Login screen will be displayed.

• Please go to [Properties] of IIS.
• Confirm if [Allow Anonymous] is checked at [Password Authentication] in the [Service] tab.

If the IIS setting was properly set, the root problem might be the server extension feature of FrontPage 98. FrontPage Server Extension is installed in the web server.

This could be due to file name problems. Avoid using file names as follows:

• Long file names/file name including a space.
• File names with language other than English.
• File names with symbols used for URLs (i.e. Amperstands, question marks, etc.) ' , '?' ,' +' , '=')
• File names with '#' , '*' , '(' , ')'

For UNIX: The permission/owner setting for the WebMail data file (odb file) for the corresponding users may be incorrect.

How to check permissions:

• Find the WebMail data file for the user who has this problem.
• In the Member Directory, put the mouse pointer over the name of the corresponding user (do not click it.)
• Identify the User ID for the corresponding user from the URL shown in the status bar at the bottom of the browser.
• Locate the user's data file in the webmail directory. If you installed Share360 in /usr/local/www/cgi-bin/s360, you can locate the WebMail data file under /usr/local/www/cgi-bin/s360/data/webmail.
• Change the permission and owner setting for the data file unless the owner of the data file is already consistent with the process owner of the Web server or the data files have write permission. To do so, you need to first login as a superuser with the "su command".

Example:

% pwd % /usr/local/www/cgi-bin/cb4 % ls -l -rw-r--r-- (*1)
nobody
root 1048576 Apr 28 16:03 address.odb -r--r--r-- (*1)
1 bozuman(*2) root 1048576 Apr 28 16:03 office.odb

(*1) indicates permission setting.
(*2) indicates the owner setting.

• If the owner of "office.odb" is "bozuman" and the process owner of the Web server is "nobody", you need to change the owner from bozuman to nobody with the "chown" command. % chown nobody office.odb
• If the specified "owner" does not have write permission, you need to add it with "chmod" command. % chmod 644 office.odb.
• For more details on UNIX shell commands, please refer to UNIX manuals or other publications.

Please confirm if you have the correct permission and owner settings after you make the changes.