Complete list of Frequently Asked Questions


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Why is a group schedule that I do not belong to displayed on the Home Page?
The contents of the attachment file appear in the body of the email, and the characters are not displayed properly.
Can I access Share360 from a Macintosh?
Can I change the default email application that starts up by clicking the email address link?
Can we integrate Share360 files that are operated separately?
What should I enter for "POP3 server" and "SMTP server" in setting WebMail?
How much disk space do I need to use Share360?
I want to install Share360 in the D drive. (Windows version)
When I try to log in to Share360, "Cannot find the object" is displayed.
Data will not update in Share360. For instance, I cannot register schedules, post information or add users.
I was asked to log in repeatedly, even after logging in to Share360.
On which Web servers does Share360 run?
I don't see my latest information (i.e. updated schedule ) without clicking "refresh".
How do I change my user settings?
How do I set up Whereabouts so I receive messages in Whereabouts and in Email?
How do I set up a signature for my outgoing emails?
How do I update my user information?
How do I change my Home Page layout?
How do I use the Frame View navigation?
What happens to the data when the free trial runs out?
How does the free trial work?
How do I download and trial Share360 or Sync for Palm OSŪ?
I can't remember my password.
I'm trying to access a file in the Cabinet, but it won't open.
What is a Guest User?
Can everyone see my schedule? What is a private event?
What is a group schedule?
How do I delete a folder?
How do I lock and edit a file?
I accidentally deleted a file. How can I recover it?
What does group-exclusive mean?
What is the difference between Location Menu, Facilities and Facilities Groups?
What do the symbols in Whereabouts mean?
Can I post a Bulletin Board to specific people?
Can I revise a Bulletin Board Announcement?
How do I assign a task to a group?
What are ToDo Categories?
How do I create a Discussions Category?
How do I change a folder name in the Cabinet?
How do I view a document without making changes/edits?
Once I write comments and mark a Memo as read, can I edit the comments?
How do I create a new company form?
What do I do if the registration code entered is not accepted?
How do I transfer Share360 to another server?
What is a group exclusive folder?
Why are you recommending 'few users up to 300 users'? Other products are claiming that they can serve multiple thousands of users.
The data is deleted without saving backup files even though I checked 'Backup' in the PalmOS handheld.
Nothing happens even after pressing the HotSync button on the cradle.
The data in my handheld was unintentionally overwritten or deleted.
Is there any problem if I stop HotSync while it's working?
My handheld data was deleted unintentionally.
Emails in my handheld were sent out when I synchronized.
Some Bulletin Board data was not synchronized.
Some of my Address Book data was not updated when I synchronized.
Some of my ToDo List data was not updated when I synchronized.
Some of my Scheduler data was not updated successfully when I synchronized.
I want to synchronize my private Share360 schedule with my handheld.
I want my Address Book telephone and fax numbers to synchronize with my handheld.
I cannot find the field to enter the registration code.
Where do I set up the sync conduit for each Share360 application?
My Registration Code for Sync Please doesn't seem to work.
I have lost my registration code for Share360 Sync for Palm OS. How can I replace it?
How do I uninstall Share360 Sync for Palm OSŪ.
I cannot install Share360 Sync for Palm OSŪ because I don't know where Palm Desktop is installed.
Can I synchronize the handheld with other synchronizing software while using Share360 Sync for Palm OSŪ?
The body of a received email cannot be browsed.
The sending time of a received email does not appear to be correct.
I cannot reserve facilities for more than one year at the same time.
Some users get the error, "Cannot open the data file" (for Windows) when trying to open a WebMail attachment.
Why is my Password required to open attachments in WebMail?
The characters in attachment files become garbled when I try to save them.
Some of my users get the error, "Cannot open the data file" (for UNIX) when trying to open a WebMail attachment.
I lost the license card.
How many days does it take to get a registration code?
Where can I buy Share360?
I cannot register new data (i.e. new schedules, bulletin boards, etc.).
Q:When trying to access Share360, file download data is displayed, but I cannot use Share360.
When I open Share360, my PC starts a dial-up connection.
The Login page setting default user/group name changed.
The registered contact person has changed. Should I inform Cybozu?
Without logging in, I can browse the applications?
How do I change the fields for my personal address book records?
All my Address Book data did not update after synchronization.
Some WebMail data was not synchronized.
Can I use Win98 as an operating system?
Where did the Reservation application go?
Where are the Cybozu Web Server executables located?
The Web Server seems to be started, but I can't see Share360.
I still can't see my Web Server
Where did you put Cybozu Web Server on my machine?
I can't start the server using your instruction.
What is a default group?
While using Memos, "Error: 501 Cannot find the requested object" is displayed.
Can I synchronize my PDA with Share360?
I cannot send email.
How much wood would a wood-chuck chuck if a wood chuck could chuck wood?
How can I "check all"?
I cannot receive email.
Which server OS should I use?
How long will it take to download Share360?
Can I download and trial only some of the applications in the Share360 suite?
Can I use Windows 98 as my server OS?
Can I use Share360 from outside the company?
Can I change the server, the OS or the Web server?
Is it possible to install Share360 products/applications in the same directory?
Can I conduct mirroring for several servers running Share360?
How do I change web servers?
Why do I see two versions of Share360 on my machine?
Did you install Share360 in the CGI Script executable directory?
How do I set up the Web server process owner?
Can I use the same URL to access Share360 as the one used to access Share360?
Who is eligible for a free update version?
Can I migrate all files from Office 4 to Share360?
Why can't I uninstall Share360?
Why can't I uninstall the second version of Share360?
How can I switch from UNIX to Windows or vice versa? Are the prices the same?
I would like to give the license to someone else. How can I do that?
What is the difference between the Share360 trial version and the actual product?
What is a CSV file?
What kind of support do you provide?
Where can I enter my Sync for Palm OS registration code?
What is the difference between the European and US format versions?
Why is the date in Whereabouts formatted differently from other dates?
Can I take more than one break on my Time Sheet?
The source code is displayed on the screen.
What about maximum number of users, Share360 can tolerate?
Can Share360 be used over Internet?
Can I integrate external DB such as Oracle, SQL or Access with Share360?
Which TCP/IP port will Share360 be operated on?
What kind of DB does Share360 employ?
How much does it cost for upgrades/updates?
Can we customize Share360 beyond what's available in User Setting? and does Cybozu support or advise for such customizations?
Where will my files be stored?
How do I have Share360 respond at http://myserver/ instead of http://myserver/Scripts/s360/office.exe with IIS 5.x?
Icons or images do not show up. (For Windows)
Icons or images are not displayed. (For UNIX)
I cannot remember the admin password.
Can I customize the look/feel/colors of Share360?
I installed Share360 on XP pro/IIS 5.1 and I can't access my data.
How do I install IIS on Windows XP?
When multiple users access Share360 on IIS/Windows2000 Pro (or XP Pro), frequently users cannot connect. Why?
I cannot login properly - I'm sometimes required to login twice.


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