In Office 4, the directories including registered files are created under the install directory, which is selected during installation. You can save Office under the D drive if you select it in the installation process.

Follow these steps:

• Choose "D:\\cb4"(for example)" as the destination folder from Choose Destination Location during installation.
• After installation, set up a virtual directory on the web server.

For example: D:\\cb4

• Virtual directory/cybozu
• You cannot use /cb4 as the virtual directory name (alias).

Check if it runs properly.

• Access the following URL: http://(IP or host name of server)/cybozu/office.exe?
• Determine if "/cybozu" is an alias set up in the virtual directory of the web server.

If you install multiple Office products/applications in the same directory, please use the same version and the same number of users for all products/applications. However, the exact same application cannot be installed in the same directory, even with the same version and the same number of users.

If you use different versions or applications with a different number of users, please use different directories. In this situation, the applications installed in different directories cannot be synchronized or merged.

If you install archives of Cybozu Office Japanese version and English version in the same directory, the data may not be reflected to both properly. We do not support any troubleshooting caused by this situation. Please use separate install directories.

The file lock feature may be turned on while another user is editing the file. Office 4 automatically turns on this function when a user accesses a file. Please wait until the other user is finished editing the file.

The system administrator needs to reset your password.

Although the system administrator cannot identify the password of a user, the system administrator can change or delete the password as follows:

• Click System Setting on the Portal.
• Select User Setting.
• Select the user name and click the Edit button.
• Delete the Password field entry or enter a new password, then click the Save button.
• Regardless of password, "*******" is displayed in the password field.

Hiding the System Setting icon will prevent you from changing various settings. In addition, hiding System Setting will prevent the icon from being displayed for all users.

To hide the System Setting icon:

• Go to cb4\modules\Setting file in the install directory of Office 4.
• Change the file name from "Setting" to "Setting.bak".

When you change a setting in System Setting, please reverse the file name to "Setting".

Please delete "admin" file in the "data" directory under the install directory.

Please setup a new password.

Guest Users are Non-registered users who are not registered in the System Setting, and are not considered regular "users" of Office 4. Guest Users are people associated with your work group, but who are not given direct access to use the system.

The Administrator can adjust access permissions for each application (through "settings" links within each application) for Guest Users. See Access Permissions for Guests for more information.