The system administrator needs to reset your password.

Although the system administrator cannot identify the password of a user, the system administrator can change or delete the password as follows:

• Click System Setting on the Portal.
• Select User Setting.
• Select the user name and click the Edit button.
• Delete the Password field entry or enter a new password, then click the Save button.
• Regardless of password, "*******" is displayed in the password field.

Office 4 uses a cookie file to verify user identification. If your browser setting is set to not "accept cookie", you will be required to log in repeatedly.

You can set up your browser to "accept cookie" as follows:

Netscape Communicator 4.X

• Select Edit => Preferences... => Advanced.
• Check Accept all cookies or Accept only cookies that get sent back to the originating server in the Cookies field.

Internet Explorer 4.0

• Select View=> Options => Advanced
• Select Accept Cookie always or Display Dial log before accepting Cookie

Internet Explorer 5.0

• Select Tools => Internet Options => Security
• Click Default Level and set Security level for this zone at Medium.

If you are asked to login only twice, not repeatedly, the root problem might be the server name when you access to Cybozu Office 4. For example,

( Windows Version )

• http://(this part of URL)/scripts/cb4/office.exe?

( UNIX Version )

• http://(this part of URL)/scripts/cb4/office.cgi?

It is possible that the server name your web browser accepts through cookies the first time are different from what it accepts the second time.

This problem might happen when you access the server with its Windows network machine name (NetBIOS name) or the alias name you added through DNS to the server.

Also, it might be due to the environment variables settings of the web server application. Please make sure the ServerName variable shows the same server name you are using to access to Cybozu Office 4 by clicking [Environment Variable] in System Setting.

Cybozu Office does not allow you to make recurring reservations across years. In order to do so, you'll have to make a new reservation at the start of each year.

Cybozu Office 4 holds the user name and Group name which are used at last login for 5 days. The information expires in 5 days.

The holding period (5 days) cannot be changed. If the setting "default" changes, simply choose your "Group name" and "Name", enter password and login. Again, this information will be stored for 5 days, so if you login regularly, it should always be set to your default.

Without logging in (i.e. you are a Guest User), you can use the following applications:

• Scheduler 4
• Whereabouts 4
• Bulletin Board 4
• Address Book 4
• Forum 4
• Project 4

This is because all access permissions (browse/register/modify) are given to Guest Users as a default setting.

To use the other applications, a login will be required.

If you want to administer a permission, change the setup from within each application.

Guest Users are Non-registered users who are not registered in the System Setting, and are not considered regular "users" of Office 4. Guest Users are people associated with your work group, but who are not given direct access to use the system.

The Administrator can adjust access permissions for each application (through "settings" links within each application) for Guest Users. See Access Permissions for Guests for more information.