If you see "HTTP/1.0 404 The page/Web site cannot be found" error message, you may not have entered the correct URL. Check to see you have the correct URL.

Secondly, plesae confirm that you have installed correctly referring to the Install Guide (Windows Version).

Try to input the IP address directly.

If you are using WINS (Windows Internet Name Service), you may get the error above. If you get this error, please input the IP address instead of the host name of the server you are trying to access to use Office 4. (http://123.45.67.89/scripts/cb4/office.exe?)

Confirm whether the browser you are using is an older version.

We have confirmed that Office 4 runs on Internet Explorer 4.0 or Netscape Navigator 3.0. If you are using older versions, please update the version of your browser.

Office 4 can be accessed from a Macintosh if the server and client PC are connected over the TCP/IP network.

If you are not able to access Office 4 from a Macintosh, the problem may be that the server name that is used for a Windows-specific naming system may be used for accessing purposes. In accessing from a Macintosh, please enter the IP address of the server in which Office 4 is installed.

For example, if the IP address of the server running Office 4 is 10.0.0.1, use the following to access Office 4:

• http://10.0.0.1/scripts/cb4/office.exe? (if the server is Windows-based)
• http://10.0.0.1/cgi-bin/cb4/office.cgi? (if the server is Linux-based)

If all PCs are able to use the DNS name solution system, all PCs can be accessed by the same URL address. For details, please contact your network administrator.

We recommend Netscape Navigator as a browser on a Macintosh. We have confirmed that Internet Explorer for Macintosh Version sometimes does not work properly.

The reason why file download data may be displayed in accessing Office 4 is because "office.exe" does not have "execute" permissions. Please confirm the setting.

In IIS4, open the Microsoft Managing Console, right-click the virtual directory, which is set, and select a property. Check Execute (Include Script) for access permission.

If your browser is not set up to display the latest information, updated information may not be displayed in the browser. Please change the browser setting as follows:

Netscape Communicator 4.0X

• Select Edit => Preferences => Advanced => Cache.
• Select Once per session at the "Document in cache is compared to document on network" field.

Internet Explorer 4.0X

• Select Display => Internet Option => General.
• Click the Setting button in Temporary Internet files.

Internet Explorer5 .0X

• Select Tools => Internet Options => General
• Click the Settings button in Temporary Internet files
• Select Every visit to the page in the "Check for newer versions of stored pages:" field.

If your old data is displayed properly, the Web server and CGI are working well, but you may not have write permission. Please check your Web server permission setting on the virtual directory. In the initial settings, the full path to each directory should be set as follows:

• Home Directory: C:\InetPub\wwwroot
• Virtual Directory: C:\InetPub\scripts

You can confirm each access permission as follows:

• From Internet Service Manager, open the www Service Properties dialogue box.
• Read and Execute should be checked at Access for Home Directory and Virtual Directory.
• Go to Exploring, right-click Home Directory and Virtual Directory, and open Properties.....
• Make Permissions in the Security tab Everyone with Full Control.
• If it is not possible to set up "Everyone with Full Control," assign Full Control to IUSR_(machine name), which is an account for anonymous Internet access.

If you access Office 4 through a proxy server, you may not be using it properly. Please set up your browser to access the server running Office 4.

Netscape Communicator 4.0

• Select Edit => Preferences
• Select Advanced => Proxies, and check Manual proxy configuration.
• Click the View button, input the IP address of the server or the name of server in the Do not use proxy servers for domains beginning with: field, then click the OK button.

Internet Explorer 4.0

• Select Tools => Internet Option => Connect
• Check the Do not use Proxy for local address box
• Click the Detail button, input the IP address of the server or the name of the server in the Do not use Proxy for addresses starting the following field, then click OK.
• In accessing the browser after setting a change, if "Intranet Zone" is displayed at the lower right, the setting is valid.

Internet Explorer 5.0

• Select Tools => Internet Options => Connections.
• Click LAN Settings.
• Leave Automatically detect settings unchecked.
• Check the Bypass proxy server for local addresses radio button.
• Click the Advancedradio button, input the IP address of the server or the name of the server in the Do not use proxy server for addresses beginning with: field, then click the OK button.
• In accessing the browser after setting a change, if "Intranet Zone" is displayed at the lower right, the setting is valid.

The root cause of this problem could be one of the following:

• [1] Image files do not exist.
• [2] You specified the wrong document root directory at the time of installation.
• [3] There are permission problems with the image files.

How to solve

For [1] and [2]: Be sure the icons and images of Office 4 are installed in the "cb4" directory under the document root directory with the default install option.

• Please check if the document root directory you specified in installing Office 4 is correctly.
• Please confirm if the "cb4" directory exists under the document root and Office 4 images (i.e., office4.gif, etc.) are included.

How to check the document root directly in Office 4.

• From the Portal of Office 4, click System Setting at the bottom of the page. Then, click Environment Variable.
• Check the value of the document root. Start the installing process again, enter the address of the document root for the document root directory of Office 4.

For [3]: If access permission is not given, even if the images exist under a document root directory, the images are not browsed. Please check the access permission of "/cb4" under the document root and the permission of the image files.

The root cause might be as follows:

• [1] Image files nonexistent.
• [2] Incorrect setting of home directory
• [3] Access permission problem with image files

How to solve

For [1] and [2]: Be sure icon and image files for Office 4 are included in the home directory.

• Please confirm that the "cb4" directory exists under the document root and Office 4 images (i.e., office4.gif, etc.) are included.
• From the Portal Page of Office 4, click System Settings at the bottom of the page. Then, click Environment Variable.
• Check the address of the Document Root. Start the installation process again, and enter the address of the Document Root for the document root directory of Office 4.

For [3]: If access permission is not given, even if the images exist under the document root directory, the images cannot be seen. Please check the access permission of "/cb4" under the document root, and check the permission of the image files.

• Right-click the folder or the file that you want to check. => Open Properties.
• Click the Security tab.
• Click Permissions and check if User [IUSR_XXXX] has "Specific File/Directory Access (RWD)".

The root cause might be because the data was not transferred completely. This is a problem in transferring data between the web server and browser, not in Office 4. Please check if your situation corresponds to the following:

Other applications are operating on the server.

• Server operation speed gets slow because of other applications operating. (For example, a database or antivirus application may be operating on the server running Office 4.)
• We recommend that you operate Office 4 on a dedicated server.

Some applications are running on a client PC.

• An application such as an antivirus software runs on the client machine.
• If you are using an antivirus application on your client PC, please refer to the manual of that application.

You access the web server through a proxy server.

• You may have some problems if you access the web server running Office 4 through a proxy server.
• Please access directly to the server running Office 4.

You use Windows 98 as a server.

If you run Office 4 continuously on a Windows 98 server, we have confirmed that Office 4 may not run properly. Because Windows 98 is a OS developed for stand-alone operation and does not have required features for a server OS, we do not recommend you use Windows 98 as a server OS.

In the operation below, you may use Windows 98 if you do the following:

• Do not run the server continuously.
• Turn on/off Windows 98 server every day.

Note: We do not guarantee stable operation if the above is not true. We recommend you use a server OS for more stability.

Please refer to the System Requirements of Office 4.

You use WindowsNT WorkStation as a server.

• If "Cannot display the page" or "Too much access to Web site" errors appear, the root cause might be the limitation of the number of uses to simultaneous access the system.
• We recommend you use Office 4 on a Windows NT server or UNIX. Please refer to the System Requirements for Office 4.

The version of Internet Explorer is before 5.00.2614.3400.

• When you access the Microsoft Web site, you may get the following message: "Web page used on CGI cannot be browsed properly."
• You can update to the latest version of Internet Explorer from the Microsoft Web site. For details, contact Microsoft.

If you install and use Office 4 on the server within your intranet environment, do not use the Internet. You can change settings on your Browser Setting or Dialup Router Setting.

The root cause of a PC automatically starting a dial-up connection is that the dial-up router is set to dial up automatically whenever the browser is opened. Please set up the dial-up router not to dial up for an IP address within an intranet. For detailed set up instructions, refer to the manual for the dial-up router.

Check your browser setting to determine if auto-dialup starts even if the dial-up router is set up as stipulated above.

With Internet Explorer:

• Select Tools.
• Select Internet Options.
• Select Connections.
• At Dialup Settings, set up as follows:
• "Never dial a connection" - leave blank
• "Dial whenever a network connection is not present" - check X
• "Always dial my default connection" - check X

Your PC may open a dial-up connection at the login after you access the Office 4 Portal. If your mail server exists outside the company and you use WebMail 4, your PC may dial up automatically upon login. We recommend you launch the mail server within your company.