If your browser is not set up to display the latest information, updated information may not be displayed in the browser. Please change the browser setting as follows:

Netscape Communicator 4.0X

• Select Edit => Preferences => Advanced => Cache.
• Select Once per session at the "Document in cache is compared to document on network" field.

Internet Explorer 4.0X

• Select Display => Internet Option => General.
• Click the Setting button in Temporary Internet files.

Internet Explorer5 .0X

• Select Tools => Internet Options => General
• Click the Settings button in Temporary Internet files
• Select Every visit to the page in the "Check for newer versions of stored pages:" field.

If you see "HTTP/1.0 404 The page/Web site cannot be found" error message, you may not have entered the correct URL. Check to see you have the correct URL.

Secondly, plesae confirm that you have installed correctly referring to the Install Guide (Windows Version).

If your old data is displayed properly, the Web server and CGI are working well, but you may not have write permission. Please check your Web server permission setting on the virtual directory. In the initial settings, the full path to each directory should be set as follows:

• Home Directory: C:\InetPub\wwwroot
• Virtual Directory: C:\InetPub\scripts

You can confirm each access permission as follows:

• From Internet Service Manager, open the www Service Properties dialogue box.
• Read and Execute should be checked at Access for Home Directory and Virtual Directory.
• Go to Exploring, right-click Home Directory and Virtual Directory, and open Properties.....
• Make Permissions in the Security tab Everyone with Full Control.
• If it is not possible to set up "Everyone with Full Control," assign Full Control to IUSR_(machine name), which is an account for anonymous Internet access.

The root cause might be because the data was not transferred completely. This is a problem in transferring data between the web server and browser, not in Office 4. Please check if your situation corresponds to the following:

Other applications are operating on the server.

• Server operation speed gets slow because of other applications operating. (For example, a database or antivirus application may be operating on the server running Office 4.)
• We recommend that you operate Office 4 on a dedicated server.

Some applications are running on a client PC.

• An application such as an antivirus software runs on the client machine.
• If you are using an antivirus application on your client PC, please refer to the manual of that application.

You access the web server through a proxy server.

• You may have some problems if you access the web server running Office 4 through a proxy server.
• Please access directly to the server running Office 4.

You use Windows 98 as a server.

If you run Office 4 continuously on a Windows 98 server, we have confirmed that Office 4 may not run properly. Because Windows 98 is a OS developed for stand-alone operation and does not have required features for a server OS, we do not recommend you use Windows 98 as a server OS.

In the operation below, you may use Windows 98 if you do the following:

• Do not run the server continuously.
• Turn on/off Windows 98 server every day.

Note: We do not guarantee stable operation if the above is not true. We recommend you use a server OS for more stability.

Please refer to the System Requirements of Office 4.

You use WindowsNT WorkStation as a server.

• If "Cannot display the page" or "Too much access to Web site" errors appear, the root cause might be the limitation of the number of uses to simultaneous access the system.
• We recommend you use Office 4 on a Windows NT server or UNIX. Please refer to the System Requirements for Office 4.

The version of Internet Explorer is before 5.00.2614.3400.

• When you access the Microsoft Web site, you may get the following message: "Web page used on CGI cannot be browsed properly."
• You can update to the latest version of Internet Explorer from the Microsoft Web site. For details, contact Microsoft.

If you get this message after updating from Cybozu Office 3 to Cybozu Office 4, it could be that there is no data file for Circulation. Please confirm the following.

• Does "cb4/data/circular.odb" exist under the installation directory?
• In case the data does not exist, please reinstall Cybozu Office 4.

[!] If you reinstall Cybozu Office 4, the data files of the other applications will not be replaced or deleted.

Please reinstall Circulation using the following procedure.

• Delete 'Cybozu Office 4' from [Add/Remove Programs].
• Reboot the installer and install Cybozu Office 4 in the same directory as it was previously.

If you proceed as follows, the data file of Circulation 4 will be deleted.

• Overwrite all "/data" directory with Cybozu Office 3.
• Delete all data of Cybozu Office 4 and copy the data of Cybozu Office 3.

Please copy files or folders under the "data" or under the "file" one by one.