You may be using Internet Explorer 3.X.

We have confirmed that Office 4 runs properly with Internet Explorer 4.0 or a later version and Netscape Navigator 3.0 or a later version. Please update the version of your browser to use Office 4 properly.

• Office 4 uses the file upload function of browsers to attach files.
• The Browse button does not show up when you use Internet Explorer 3.0X because it does not have an uploading function.

For Windows: The reason 'Cannot open the data file' error is shown for specific users:

• There is a mistake in setup of access permission of the WebMail data file(odb file) for the corresponding user.

How to check permissions:

• Find the WebMail data file for a user who has this problem.
• In "User Directory", put the mouse pointer over the name of the corresponding user. (Do not click it.)
• Identify the User ID of the corresponding user from the URL shown at the status bar at the bottom of the browser.
• Locate the user's data file under the "webmail" directory. Default Setting: C:\\InetPub\scripts\cb4\data\webmail
• Check the property of the data file by right clicking the data file of the user, and selecting "Property".
• If "Read-only" is checked in the "General" tab, uncheck it.
• Check Access Permissions by clicking the "Security" tab, and opening Access Permission.
• Check if "Everyone" is set as "Full Control".

Once finished the above changes, reboot your server machine and check if the problem is solved.

We have confirmed that ["Password" is required] or [cannot open the attachment in WebMail 4] occurs due to [inadequate access permission].

For example, when you open an attached Excel file, the Excel program will start and a Cybozu 4 Login screen will be displayed.

• Please go to [Properties] of IIS.
• Confirm if [Allow Anonymous] is checked at [Password Authentication] in [Service] tab.

If the IIS setting was properly set, the root problem might be the server extension feature of FrontPage 98. FrontPage Server Extension is installed in the web server.

This could be due to file name problems. File names to avoid using:

• Long file name / file name including "space"
• File name with other language than English
• File name with symbols used for URL(' Amperstand ' , ' ? ') ' , '?' ,' +' , '=')
• File name with '#' , '*' , '(' , ')'

For UNIX: The permission/owner setting for the WebMail data file (odb file) for the corresponding users may be incorrect.

How to check permissions:

• Find the WebMail data file for the user who has this problem.
• In "User Directory", put the mouse pointer over the name of the corresponding user (do not click it.)
• Identify the User ID for the corresponding user from the URL shown in the status bar at the bottom of the browser.
• Locate the user's data file in the "webmail" directory. If you installed Cybozu Office 4 in /usr/local/www/cgi-bin/cb4, you can locate the WebMail data file under /usr/local/www/cgi-bin/cb4/data/webmail.
• Change the permission and owner setting for the data file unless the owner of the data file is already consistent with the process owner of the web server or the data files have write permission. To do so, you need to first login as a superuser with the "su command".

Example:

% pwd % /usr/local/www/cgi-bin/cb4 % ls -l -rw-r--r-- (*1)
nobody
root 1048576 Apr 28 16:03 address.odb -r--r--r-- (*1)
1 bozuman(*2) root 1048576 Apr 28 16:03 office.odb

(*1) indicates permission setting.
(*2) indicates the owner setting.

• If the owner of "office.odb" is "bozuman" and the process owner of the web server is "nobody", you need to change the owner from bozuman to nobody with the "chown" command. % chown nobody office.odb
• If the specified "owner" does not have write permission, you need to add it with "chmod" command. % chmod 644 office.odb.
• For more details on UNIX shell commands, please refer to UNIX manuals or other publications.

Please confirm if you have the correct permission and owner settings after you make the changes.