Complete list of Frequently Asked Questions
The body of a received email cannot be browsed.
The sending time of a received email does not appear to be correct.
I cannot reserve facilities for more than one year at the same time.
While using Circulation 4, "Error:501 Cannot find the requested object" is displayed.
I cannot login properly - I'm sometimes required to login twice.
Some of my users get the error, "Cannot open the data file." (for Windows) when trying to open a WebMail attachment.
The characters in attachment files become garbled when I try to save them.
Some of my users get the error, "Cannot open the data file" (for UNIX) when trying to open a WebMail attachment.
How do I uninstall Sync 4?
I cannot proceed with sync installation because I get a message requiring the Palm Desktop directory.
I do not know where to set up the sync conduit for each Office 4 application.
When sync'ing, the data is deleted without saving to a backup file, even after I checked "Backup" in the PalmOS handheld.
Nothing happens when I click the HotSync button on the cradle.
All my address data is not updated successfully after synchronization.
I get an error message from HotSync Manager when trying to synchronize.
The data in the handheld has been unintentionally overwritten or deleted.
Can I synchronize the handheld with other synchronizing software while using Sync 4?
Is there any problem if I stop HotSync while it's working?
Emails in the handheld were sent without my knowledge.
Some of the data in Bulletin Board was not downloaded.
Registered WebMail data in Cybozu is not downloaded to my handheld.
In Scheduler 4, some of the data was not updated successfully.
In Address Book 3, some of the data was not updated successfully.
In ToDo List 4, some of the data was not updated successfully.
I want to synchronize my private schedule from Scheduler 4.
I want to synchronize non-default fields from Address Book 4.
How can I use Sync 3 again after using the Sync 4 trial version?
I lost the registration code for Sync.
"HTTP/1.0 404 The page/Web site cannot be found" is displayed.
I cannot enter my sync registration code without an error message.
What do the symbols in Scheduler 4 mean?
Can I convert or integrate Office 4 data to Office 3?
Without logging in, I can browse the applications?
The Login page setting default user/group name changed.
I cannot send email.
I cannot receive email.
Why is a group schedule, which I do not belong to, initially displayed on the Portal Page?
Can I update from the Cybozu Office English version to the Japanese version or visa versa?
How can I switch from UNIX to Windows or visa versa? Are the prices the same?
I would like to give the license to someone else. How can I do that?
The registered contact person has changed. Should I inform Cybozu?
What is the difference between the trial version and the actual product?
Can I use the same URL to access Office 4 as the one used to access Office 3?
Do I need to download Project 4 and Web Forms 4 separately from Office 4?
When I put more than one address in the "To" field, in composing a WebMail, the addresses are cut and I get an error. (For Macintosh)
I lost the license card.
Who is eligible for a free update version?
How many days does it take to get a registration code?
Where can I buy Cybozu products?
Can I synchronize my PDA with Office 4?
What kind of support do you provide?
In opening Office 4, my PC starts a dial-up connection.
Q:When trying to access Office 4, file download data is displayed, but I cannot use Office 4.
Can I get Project 4 if I update from Pack EX 3 to Pack EX 4?
We are Office 3 users. Can we update Office 4 for free or do we need to purchase?
The contents of the attachment file appear in the body part of the email, and the characters are not displayed properly.
Can I access Office 4 from a Macintosh?
Can I use Windows 98 as my server OS?
Can I change the default email application, which starts up by clicking the email address link?
How do I hide the System Setting icon on the Login page and on the Portal Page?
Which server OS should I use?
Can I use Office 4 from outside the company?
How do I change web servers?
Can I change the server, the OS or the Web server?
How do I reinstall Office 4? (For Windows)
Can I conduct mirroring for several servers running Office 4?
Can we integrate Office 4 files that are operated separately?
What should I enter for "POP3 server" and "SMTP server" in setting WebMail?
How much disk space do I need to use Office 4?
Is it possible to install Cybozu products/applications in the same directory?
I want to install in the D drive. (Windows version)
Icons or images do not show up. (For Windows)
Icons or images are not displayed. (For UNIX)
When I try to log in to Office 4, "Cannot find the object" is displayed.
Data will not update in Office 4. For instance, I cannot register schedules, post information or add users.
I was asked to log in repeatedly, even after logging in to Office 4.
When attaching files, the Browse dialog box does not appear.
On which Web servers does Cybozu run?
Can I migrate all files from Office 3 to Office 4?
Why can't I uninstall Office 4?
Why do I see two versions of Office 4 on my machine?
Why can't I uninstall the second version of Office 4?
How do I change my user settings?
How do I set up Whereabouts so I receive messages in Whereabouts and in Email?
How do I set up a signature for my outgoing emails?
How do I change the fields for my personal address book records?
How do I update my user record?
How do I change my Portal Page layout?
How do I use the "Frame View" navigation?
Can I customize the look/feel/colors of my Portal Page?
What happens to the data when the free trial runs out?
How does the free trial work?
Can I download and trial only some of the applications in the Office 4 suite?
How do I download and trial Cybozu Office 4 or Sync 4?
How long will it take to download Office 4?
I can't remember my password.
I'm trying to access a file, but it won't open.
From what applications can I create Whereabouts messages?
What is a Guest User?
I cannot remember the admin password.
Can everyone see my schedule? What is a private event?
What is a group schedule?
Can I take more than one break on my Time Sheet?
How do I delete a folder?
How do I lock and edit a file?
I accidentally deleted a file. How can I recover it?
What does group-exclusive mean?
What is the difference between Location Menu, Facilities and Facilities Groups?
What is a default group?
What do the symbols in Whereabouts mean?
Can I post a Bulletin Board to specific people?
Can I revise a Bulletin Board Announcement?
How can I "check all"?
How do I assign a task to a group?
What are ToDo Categories?
How do I create a Discussion Category?
How do I change a file name?
How do I view a document without making changes/edits?
Once I write comments and mark a Memo as read, can I edit the comments?
How do I create a new company form?
What do I do if the registration code entered is not accepted?
How do I transfer Office 4 to another server?
What is a group exclusive folder?
Why are you recommending 'few users up to 300 users'? Other products are claiming that they can serve multiple thousands of users.
The data are deleted without saving backup files even I checked 'Backup' in the PalmOS handheld.
Nothing happens even after pressing the HotSync button on the cradle.
All the data are not updated successfully after synchronization.
I see the error message from HotSync Manager when trying to synchronize.
The data in the handheld have been unintentionally overwritten or deleted.
Is there any problem if I stop HotSync while it's working?
The data in the handheld was deleted unintentionally.
Some data cannot be synchronized in WebMail.
Emails in the handheld was sent out.
Some data of Bulletin Board are not downloaded.
Registered data in Cybozu is not downloaded to handheld.
Some of the data are not updated successfully. (For Cybozu Scheduler 4)
Some of the data are not updated successfully. (For Cybozu Address Book 3)
Some of the data are not updated successfully. (For Cybozu ToDo List 3)
I want to synchronized my private schedule.(Cybozu Office Scheduler 4)
I want to synchronize telephone numbers or FAX numbers. (Cybozu Office Address Book 4)
At [Login Setting] in [Custom...], the message [Cannot identify the user] is shown and cannot setup.
How can I use Cybozu Sync 3 again after the trial of Cybozu Sync 4.
Did you install Cybozu Office 4 in the CGI Script executable directory?
I cannot find the field to enter the registration code.
The data in my handheld was deleted unintentionally.
Some data cannot be synchronized in WebMail.
Where do I set up the conduit for each Cybozu Office 4 application?
Where can I enter the registration code?
My Registration Code for Sync Please doesn't seem to work.
I have lost my registration code for Cybozu Sync. How can I replace it?
I do not know how to uninstall Cybozu Sync 4.
I cannot install Sync 4 because I don't know where Palm Desktop is installed.
How do I set up the Web server process owner?
Where can I enter the sync registration code?
Why is the Cybozu "Password" required to open attachments in WebMail?
I cannot identify the IP address of the server.
The source code is displayed on the screen.
I cannot register new data (i.e. new schedules, bulletin boards, etc.).
I don't see my latest information (i.e. updated schedule ) without clicking "refresh".
Can I synchronize the handheld with other synchronizing software while using Cybozu Sync 4?
The sending time of a received email does not appear to be correct.
I cannot reserve facilities for more than one year at the same time.
While using Circulation 4, "Error:501 Cannot find the requested object" is displayed.
I cannot login properly - I'm sometimes required to login twice.
Some of my users get the error, "Cannot open the data file." (for Windows) when trying to open a WebMail attachment.
The characters in attachment files become garbled when I try to save them.
Some of my users get the error, "Cannot open the data file" (for UNIX) when trying to open a WebMail attachment.
How do I uninstall Sync 4?
I cannot proceed with sync installation because I get a message requiring the Palm Desktop directory.
I do not know where to set up the sync conduit for each Office 4 application.
When sync'ing, the data is deleted without saving to a backup file, even after I checked "Backup" in the PalmOS handheld.
Nothing happens when I click the HotSync button on the cradle.
All my address data is not updated successfully after synchronization.
I get an error message from HotSync Manager when trying to synchronize.
The data in the handheld has been unintentionally overwritten or deleted.
Can I synchronize the handheld with other synchronizing software while using Sync 4?
Is there any problem if I stop HotSync while it's working?
Emails in the handheld were sent without my knowledge.
Some of the data in Bulletin Board was not downloaded.
Registered WebMail data in Cybozu is not downloaded to my handheld.
In Scheduler 4, some of the data was not updated successfully.
In Address Book 3, some of the data was not updated successfully.
In ToDo List 4, some of the data was not updated successfully.
I want to synchronize my private schedule from Scheduler 4.
I want to synchronize non-default fields from Address Book 4.
How can I use Sync 3 again after using the Sync 4 trial version?
I lost the registration code for Sync.
"HTTP/1.0 404 The page/Web site cannot be found" is displayed.
I cannot enter my sync registration code without an error message.
What do the symbols in Scheduler 4 mean?
Can I convert or integrate Office 4 data to Office 3?
Without logging in, I can browse the applications?
The Login page setting default user/group name changed.
I cannot send email.
I cannot receive email.
Why is a group schedule, which I do not belong to, initially displayed on the Portal Page?
Can I update from the Cybozu Office English version to the Japanese version or visa versa?
How can I switch from UNIX to Windows or visa versa? Are the prices the same?
I would like to give the license to someone else. How can I do that?
The registered contact person has changed. Should I inform Cybozu?
What is the difference between the trial version and the actual product?
Can I use the same URL to access Office 4 as the one used to access Office 3?
Do I need to download Project 4 and Web Forms 4 separately from Office 4?
When I put more than one address in the "To" field, in composing a WebMail, the addresses are cut and I get an error. (For Macintosh)
I lost the license card.
Who is eligible for a free update version?
How many days does it take to get a registration code?
Where can I buy Cybozu products?
Can I synchronize my PDA with Office 4?
What kind of support do you provide?
In opening Office 4, my PC starts a dial-up connection.
Q:When trying to access Office 4, file download data is displayed, but I cannot use Office 4.
Can I get Project 4 if I update from Pack EX 3 to Pack EX 4?
We are Office 3 users. Can we update Office 4 for free or do we need to purchase?
The contents of the attachment file appear in the body part of the email, and the characters are not displayed properly.
Can I access Office 4 from a Macintosh?
Can I use Windows 98 as my server OS?
Can I change the default email application, which starts up by clicking the email address link?
How do I hide the System Setting icon on the Login page and on the Portal Page?
Which server OS should I use?
Can I use Office 4 from outside the company?
How do I change web servers?
Can I change the server, the OS or the Web server?
How do I reinstall Office 4? (For Windows)
Can I conduct mirroring for several servers running Office 4?
Can we integrate Office 4 files that are operated separately?
What should I enter for "POP3 server" and "SMTP server" in setting WebMail?
How much disk space do I need to use Office 4?
Is it possible to install Cybozu products/applications in the same directory?
I want to install in the D drive. (Windows version)
Icons or images do not show up. (For Windows)
Icons or images are not displayed. (For UNIX)
When I try to log in to Office 4, "Cannot find the object" is displayed.
Data will not update in Office 4. For instance, I cannot register schedules, post information or add users.
I was asked to log in repeatedly, even after logging in to Office 4.
When attaching files, the Browse dialog box does not appear.
On which Web servers does Cybozu run?
Can I migrate all files from Office 3 to Office 4?
Why can't I uninstall Office 4?
Why do I see two versions of Office 4 on my machine?
Why can't I uninstall the second version of Office 4?
How do I change my user settings?
How do I set up Whereabouts so I receive messages in Whereabouts and in Email?
How do I set up a signature for my outgoing emails?
How do I change the fields for my personal address book records?
How do I update my user record?
How do I change my Portal Page layout?
How do I use the "Frame View" navigation?
Can I customize the look/feel/colors of my Portal Page?
What happens to the data when the free trial runs out?
How does the free trial work?
Can I download and trial only some of the applications in the Office 4 suite?
How do I download and trial Cybozu Office 4 or Sync 4?
How long will it take to download Office 4?
I can't remember my password.
I'm trying to access a file, but it won't open.
From what applications can I create Whereabouts messages?
What is a Guest User?
I cannot remember the admin password.
Can everyone see my schedule? What is a private event?
What is a group schedule?
Can I take more than one break on my Time Sheet?
How do I delete a folder?
How do I lock and edit a file?
I accidentally deleted a file. How can I recover it?
What does group-exclusive mean?
What is the difference between Location Menu, Facilities and Facilities Groups?
What is a default group?
What do the symbols in Whereabouts mean?
Can I post a Bulletin Board to specific people?
Can I revise a Bulletin Board Announcement?
How can I "check all"?
How do I assign a task to a group?
What are ToDo Categories?
How do I create a Discussion Category?
How do I change a file name?
How do I view a document without making changes/edits?
Once I write comments and mark a Memo as read, can I edit the comments?
How do I create a new company form?
What do I do if the registration code entered is not accepted?
How do I transfer Office 4 to another server?
What is a group exclusive folder?
Why are you recommending 'few users up to 300 users'? Other products are claiming that they can serve multiple thousands of users.
The data are deleted without saving backup files even I checked 'Backup' in the PalmOS handheld.
Nothing happens even after pressing the HotSync button on the cradle.
All the data are not updated successfully after synchronization.
I see the error message from HotSync Manager when trying to synchronize.
The data in the handheld have been unintentionally overwritten or deleted.
Is there any problem if I stop HotSync while it's working?
The data in the handheld was deleted unintentionally.
Some data cannot be synchronized in WebMail.
Emails in the handheld was sent out.
Some data of Bulletin Board are not downloaded.
Registered data in Cybozu is not downloaded to handheld.
Some of the data are not updated successfully. (For Cybozu Scheduler 4)
Some of the data are not updated successfully. (For Cybozu Address Book 3)
Some of the data are not updated successfully. (For Cybozu ToDo List 3)
I want to synchronized my private schedule.(Cybozu Office Scheduler 4)
I want to synchronize telephone numbers or FAX numbers. (Cybozu Office Address Book 4)
At [Login Setting] in [Custom...], the message [Cannot identify the user] is shown and cannot setup.
How can I use Cybozu Sync 3 again after the trial of Cybozu Sync 4.
Did you install Cybozu Office 4 in the CGI Script executable directory?
I cannot find the field to enter the registration code.
The data in my handheld was deleted unintentionally.
Some data cannot be synchronized in WebMail.
Where do I set up the conduit for each Cybozu Office 4 application?
Where can I enter the registration code?
My Registration Code for Sync Please doesn't seem to work.
I have lost my registration code for Cybozu Sync. How can I replace it?
I do not know how to uninstall Cybozu Sync 4.
I cannot install Sync 4 because I don't know where Palm Desktop is installed.
How do I set up the Web server process owner?
Where can I enter the sync registration code?
Why is the Cybozu "Password" required to open attachments in WebMail?
I cannot identify the IP address of the server.
The source code is displayed on the screen.
I cannot register new data (i.e. new schedules, bulletin boards, etc.).
I don't see my latest information (i.e. updated schedule ) without clicking "refresh".
Can I synchronize the handheld with other synchronizing software while using Cybozu Sync 4?
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