If you are receiving an incomplete display of Office 4 or a server freeze, you must consider the following:

1. If your server OS is Windows 98:

If you run Office 4 continuously on a Windows 98 server OS, we have confirmed it may not run properly. Because Windows 98 is a OS developed for stand-alone operation and is not recommended as a server, we do not recommend you use Windows 98 for Office 4.

For the operation below, you may use Windows 98 but we do not guarantee the stable operation of Office 4. If you need stability, we recommend you use a server OS. In the following scenarios:

• Do not run the server continuously.
• Turn on/off the Windows 98 server every day.


Please read the system requirements.

2. Pages are displayed incompletely and, HTML source is displayed on the page.

   The reason images are displayed incompletely may be because data was not transferred completely. Data transfer is controlled between the web server and the browser, therefore Office 4 cannot control it. Check your environment with the following, as these may affect performance.

   1. Other applications are operating on the server.

      The server may be slow because other applications are running. For example: A database or antivirus application is working on the server on which Office 4 operates.

      For this reason, the data may not be completely processed.

      Consider operating Office 4 on a dedicated server.

   2. Accessing the web server through a proxy server.

      *You may have some problems depending on environment if you are accessing through a proxy server.

      Please access directly to the server in which Office 4 is installed.

   3. Using Windows 98 as a server OS.

      Again, running Windows 98 as your server may be causing problems.

      Please read the system requirements.

   4. Using Windows NT Workstation as a server OS.

      * If you get the error message, "The page cannot be displayed. Too much access to the website," the root cause may be access limitations on the Windows NT Workstation.
      
      We recommend you operate Office 4 on the Windows NT Server/2000, or UNIX. Please read the system requirements.

   5. Your version of Internet Explorer is before 5.00.2614.3400.

      * In accessing the Microsoft website, you may get a message saying, "Web page used on CGI cannot be displayed accurately."
      

      You can update to the latest version of Internet Explorer from Microsofts Website. For details, contact Microsoft.

   6. Some other applications are running on the client PC.

      When an application such as an antivirus application runs on the client machine, you may encounter a slower performance.

      If you are using an antivirus application, refer to its manual.