If you are having problems installing, the following questions should guide you through some of the most common problems, leading you to a successful installation.

Q1. Are the client PCs and the Office 4 server connected over a TCP/IP network?

Q2. Does the Office 4 server have a static IP address?

Q3. Do you have a web server installed in the Office 4 server?

Q4. Is the web server operating?

Q5. Can you browse the Portal Page?

Q6. Did you install Office 4 in the CGI script executable directory?

Question 1. Are the client PCs and the Office 4 server connected over a TCP/IP network?

You must have TCP/IP protocol installed. Check for your OS as described below or ask your administrator.

  • Windows NT:
    • Open Control Panel and click Network icon. Go to Protocols and confirm if TCP/IP is entered.

  • Windows 98:
    • Open Control Panel and click Network icon. Select Network tab, confirm if TCP/IP >(Network Adapter Name) exists.

  • Windows 2000:
    • Open Control Panel. Open Network and Dial. Go to LAN, Properties button. If you can browse Internet Protocol TCP/IP, your PC is connected over TCP/IP.

  • UNIX:
    • IP address is set up in" /etc/hosts" file.

If your TCP/IP is not set up, for windows,

  1. Go to Properties of TCP/IP Protocol.
  2. Enter IP address.
    For example: 10.0.0.1
  3. Start web server.

Enter IP address set up in 1 and access from browser.
http://{IP Address}/scripts/cb4/office.exe

Note: You need an Ethernet Board or Network Card to set this up.
Question 2. Does the Office 4 server have a static IP address?

For Windows, you can identify the IP address of the server as follows.

Through the Control Panel:

Go to Control Panel - Network. Click TCP/IP Protocol and find TCP/IP Properties. In the IP Address tab, either Specify an IP address or Obtain IP address from a DHCP server is marked. To us Office 4, you must select Specify an IP address. The value in Specify an IP address is the server IP address.

Through the Command Prompt:

On the server, go to Start > Program > Command Prompt.

If you enter C:\>ipconfig /all,

Windows NT/2000
For example:Windows NT IP Configuration
Host Name • • • • • • • • • :bozuserver.corp.cybozu.co.jp DNS Servers • • • • • • • :10.0.0.9 Node Type • • • • • • • • :Broadcast NetBIOS Scope ID • • • • • : IP Routing Enabled • • • • :No WINS Proxy Enabled • • • • :No NetBIOS Resolution Uses DNS:No
Ethernet adapter DC21X41:
Description • • • • • :DEC DC21140 PCI Fast Ethernet Adapter
Physical Address • • • • • :00-00-F8-06-AD-54 DHCP Enabled • • • • • :No IP Address. • • • • • :10.0.0.9 Subnet Mask. • • • • • :255.255.255.0 Default Gateway • • • • • :10.0.0.1

Windows 98
For example:Windows 98 IP Setting
Host name • • • • • :bozuserver.corp.cybozu.co.jp DNS Servers • • • • • :10.0.0.9 Node Type • • • • • :Broadcast NetBIOS Scope ID • • • • • : IP Rooting Enabled • • • • • :No WINS Proxy Valid • • • • • :No NetBIOS Resolution Uses DNS:Yes
Ethernet Adaptor:
Description • • • • • :DEC DC21140 PCI Fast Ethernet Adapter Physical Address • • • • • :00-00-F8-06-AD-54 DHCP Enabled • • • • • :No IP Address • • • • • :10.0.0.9 Subnet Mask • • • • • :255.255.255.0 Default Gateway • • • • • :10.0.0.1 Primary WINS Server • • • • • : Secondary WINS Server • • • • • : Lease Obtained • • • • • : Lease Expires • • • • • :

Check the servers host name or IP address here. (If IP address is not set up yet, ask your network administrator.) If the DHCP server is used (DHCP Enabled: Yes), you cannot use Office 4. Use a static IP address. For more details, ask your network administrator.
Question 3. Do you have a web server installed in the Office 4 server?

You need to install a web server on the server machine to user Office 4.

Windows

Linux

  • Apache 1.1 or later

* For detailed specifications, installation settings and operations for Web servers, please inquire to each manufacturer.
Question 4. Is the web server operating?

Check to see if your web sever is actually activated and running. Enter your web servers IP address or name in a browser URL and confurm that you can browse the page.

  • Example name: http://cybozu.co.jp/
  • Example IP address: http://10.0.0.1

If your web server is not running, refer back to the web server installation .
Question 5. Can you browse the Portal Page?

To check if you can browse the Portal Page, try to access Office with the server name running Office 4 or the IP address.

For example, if the server IP address is 10.0.0.1, try the following URLs in your browser:

  • Windows: http://10.0.0.1/scripts/cb4/office.exe?
  • UNIX: http://10.0.0.1/cgi-bin/cb4/office.cgi?

If the server name is bozuserver.cybozu.co.jp, try the following URLs in your browser:

  • Windows: http://bozuserver.cybozu.co.jp/scripts/cb4/office.exe?
  • UNIX: http://bozuserver.cybozu.co.jp/cgi-bin/cb4/office.cgi?
Question 6. Did you install Office 4 in the CGI script executable directory?

For almost every server there is a specific place where you should put your executable (for security reasons). The location is always web server specific and configurable.

For IIS, this location is usually c:\inetpub\scripts\.

If an IIS server is configured to use a different directory, the web administrator needs to configure IIS to recognize that directory to have executable privileges. This is done thru the IIS manager in one of the many options you have to set (scripts and executable) for that particular directory. Most people should/would not do this; experienced users should see Microsoft help for the specifics about CGI-bin directories.

If you cannot browse the Portal Page or edit data, etc., please go to After Installation Troubleshooting.