SpinWeb Net Designs, Inc.
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SpinWeb is composed of a dedicated team of programmers, designers and Internet enthusiasts. In business and privately held since 1996, SpinWeb is located in the progressive Village area of Muncie, Indiana, right on the campus of Ball State University. SpinWeb was founded on the desire to provide outstanding customer service using the best technology available and this desire drives the company today.
SpinWeb maintains an exceptionally high client retention rate and enjoys continued growth of both revenue and client base
| 1. |
Client
Profile |
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1 |
Who is in charge of Implementation? |
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| Name: |
Michael Reynolds |
| Title: |
President |
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2 |
How did SpinWeb find out about Cybozu? |
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From a web search
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3 |
Has SpinWeb employed other groupware applications before? |
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No. |
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4 |
How has SpinWeb been meeting information needs before implementing Cybozu products? |
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We basically used email and verbal communications to keep track of information. |
| 2. |
Implementation Issues & Reasons to Choose Share360 |
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1 |
Were there any problems during the roll out? |
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No problems. |
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2 |
Why did you make the final decision to implement Share360? |
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We decided on Share360 because it was reasonably priced, attractive, and had many useful features. Other products we looked at were either too expensive, were short on features, or were ugly.
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| 3. |
System Setup Details |
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1 |
Which Cybozu office products are implemented? |
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We are using Share360 Complete as well as the PDA Sync. |
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2 |
Number of users using Cybozu products? |
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8 users. |
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3 |
What kind of server machine and network configuration are used to run Cybozu products? |
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SuSE Linux 7.3 on a Dell Poweredge 350 in a data center on the IndyX backbone. |
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4 |
Do you have a full-time administrator for Cybozu products? |
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No - we are a small company and will wear many hats. Share360 requires little or no maintenance. |
| 4. |
End
User Response |
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1 |
Any
feedback from actual end users? |
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Yes... most of our employees really like it. It's very attractive and intuitive. We have only minor complaints and most of these issues are being addressed in the next version. |
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2 |
How are the end users using Cybozu products (Share360) everyday? |
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We are using Share360 for project management, shared scheduling, file storage, and discussions. All projects go in Share360 and are tracked there.
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3 |
Do
you offer any training? |
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No... we have found no need for training since Share360 is pretty intuitive. |
| 5. |
Overall
Evaluation of Cybozu products |
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1 |
What
are the strengths & weaknesses
of Cybozu products (Share360)? |
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Overall strengths?
Very intuitive, good design, great price, excellent support, responsive staff, very cross platform.
Overall weaknesses?
No PDA Sync for non-Windows platforms.
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2 |
Total
satisfaction? |
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Very satisfied! |
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