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KPMG

KPMG is one of the "BIG 5" consulting firms, the global professional advisory firm whose aim is to turn knowledge into value for the benefit of its clients, its people and its communities. With more than 100,000 people collaborating worldwide, the firm provides consulting, tax and legal, financial advisory and assurance services from more than 820 cities in 159 countries.

KPMG has made a long-term commitment to becoming the leading global professional advisory firm of choice for its clients and its people.

Client Profile - KPMG Case

Who is in charge of Cybozu Implementation?

Name:	Mr. Vin Das
Title:	Technology Manager in the E-Commerce Practice
Primary Function:	To set up, test, and deploy a nationwide staff scheduling system

How did KPMG find out about Cybozu?

KPMG met Cybozu Office out of blue. According to Mr. Das, "Cybozu came up with high relevance on an Internet search using Excite's search engine" while he was looking for the solution to the web-based staff scheduling requirements and personnel qualifications challenges KPMG was facing at that time. Through a lot of email communications between him and Cybozu, he was convinced to choose Cybozu Office as the solution to meet the unsatisfied staff scheduling needs at KPMG.

What kind of problems/challenges did KPMG have before implementing Cybozu?

"As you may imagine", Mr. Das said, "the task of scheduling our professionals was quite daunting. Our administrative support people were responsible for collecting the availability of each staff member, and consolidating that information into a chart, which was then sent out via e-mail. This made the process of revising and sharing information about the schedules very cumbersome."
Based on the situation he described, KPMG seemed to have strong needs to implement a web-based staff scheduling system as quickly and smoothly as possible as a part of its existing nationwide Intranet.

What business unit is using Cybozu Office?

The business unit currently using Cybozu Office is called "Transaction Services", Mr. Das said. "This group is part of the Assurance practice of KPMG LLP. They help clients structure transactions and perform due diligence. Transaction Service professionals are called whenever a merger or acquisition is going to take place in an organization." Considering the nature of the jobs in this business unit, it seemed to be highly critical for the professionals to be able to check and update their schedules online through the Intranet of KPMG.
He also mentioned that KPMG is "planning to roll out Cybozu Office to three other practice areas in phases."

2.	Implementation Issues & Reasons to Choose Cybozu

	1	*Any problems during the roll out?*
		Mr. Das answered "We had a minor problem with proxy settings in the browser and setting permissions on certain directories. These problems were very minor and were remedied almost immediately via e-mail technical support." Virtually, he did not have any obstacles implementing Cybozu Office. Since he had a chance to try Cybozu Office for 60 days for free with no commitment, he was encouraged to give it a try and evaluate it fully before suggesting Cybozu Office to his manager.
	2	*Why made the final decision to implement Cybozu Office?*
		"Quite simply", Mr. Das said, "Cybozu products offer the functionality we need at a price that's reasonable. Furthermore, the products are so simple and easy to use that the cost of implementation and deployment was very low. The flexibility of the product and the web enabled interface are the two main reasons why our Firm chose Cybozu Office."

3.	System Setup Details - KPMG Case

	1	*Which Cybozu Office products are implemented?*
		Cybozu Office Pack EX 2 (full suite of applications) for Unlimited Users
	2	*Number of Users using Cybozu Office?*
		"Initially Cybozu Office will be used with a scheduling pool of about 150 users. As we expand the usage nationwide and across various business units, we expect 500+ users", Mr. Das said.
	3	*What kind of the server machine is used to run Cybozu Office?*
		"The server is a Compaq Proliant, with a Pentium III, 500 Mhz. The unit has 256 mb of RAM, 20 gB HDD, and is running Windows NT 4.0 with IIS web server." "...the Cybozu application runs within our Firm's Intranet, which is behind a firewall."
	4	*Do you have a full-time administrator for Cybozu Office?*
		"Yes", Mr. Das answered. "The primary jobs of the full-time administrator are to populate the Address Book with the contact information of each staff member and to input the staff's schedule into the system. They also obtain everyone's resume, post the documents on the server, and link them to the Cybozu Address Book."

4.	End User Response

	1	*Any feedback from the actual end users?*
		"Very positive feedback." Mr. DAs answered "All the users were quite impressed with the ease of use, and intuitive nature of the product. The functionality seemed to fit all of the user's requirements."
	2	*How are the end users using Cybozu Office everyday?*
		According to Mr. Das, "Cybozu products are mainly used by the end users to view their schedules, check experience and background of their peers, and to view/update resume experience for now." As the experience with Cybozu Office increases everyday, other applications are expected to be utilized to better satisfy their daily collaboration needs.
	3	*Do you offer any training?*
		Mr. Das said that "We offered training to all end users by utilizing conference calls, teleconferencing, and face to face demonstrations." The fact that Cybozu Office did not need any formal end user training helped KPMG implement the solution to meet their scheduling needs more cost-effectively and time-efficiently than expected.

5.	Overall Evaluation

	1	*What are the strengths & weaknesses of Cybozu Office?*
		Mr. Das pointed out "The strengths are that it is easy to deploy, runs on Windows NT, has robust functionality, and is easy to customize." As a weakness, he mentioned that "the names aren't automatically sorted in alphabetical order" in Cybozu Scheduler. (This has been implemented in Share360.)
	2	*Total satisfaction?*
		"We are extremely happy with Cybozu Office." Mr. Das emphasized " We feel that we will realize great benefits by using this product for our scheduling needs."

You can go to the homepage of KPMG from here.