|
 Launched
in September 1999 by the logistics and financial communities,
bolero.net (www.bolero.net)
is a global initiative to move trade onto the Internet and
has 4 operation centers in Europe, USA, Hong Kong & Tokyo.
The Bolero System provides secure electronic transmission
of business data and documents along the entire trade chain
from front end order processing and management to backend
trade document exchange.
More than 50 leading corporations, including eight out
of the world's top ten banks; five out of the world's
top ten container shipping lines and a series of international
trading houses have already signed up the system. bolero.net
is the trading name of Bolero International
Ltd.
| 1. |
Client
Profile - bolero.net Case |
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1 |
Who is in charge of Cybozu Implementation? |
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| Name: |
Mr. David Tomsett |
| Title: |
Senior Systems
Administrator |
| Primary
Function: |
Setup, test,
training and maintain Cybozu Office 3 |
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2 |
How bolero.net came to know Cybozu? |
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"Our IT manager is Japanese
and had used Cybozu (Japanese version) before."
mentioned Mr. Tomsett.
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3 |
What
business unit using Cybozu Office? |
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Mr. Tomsett answered
"All users located in Europe,
USA, Hong Kong & Tokyo are now using Cybozu."
Obviously, bolero.net
is counting on Cybozu Office as the basis for its
multi-country collaboration system. |
| 2. |
Implementation Issues & Reasons to Choose Cybozu |
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1 |
What
are the reasons you finally chose Cybozu? |
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Mr. Tomsett stated "We
were looking for a web based groupware product
that we could access via our Extranet."
He added "We purchased the full suite, although
we don't use the Whereabouts or ToDo List applications
company wide." |
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2 |
How
had bolero.net been meeting its information sharing
needs before implementing Cybozu products? |
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According to Mr. Tomsett, "Bolero
is a young and rapidly growing company".
He further continued "our user
base increased from 20 to 100 in just over 12 months.
Prior to Cybozu we were not meeting our information
sharing needs, hence the need to find a solution."
It seems that bolero.net
has found the right answer to satisfy its lightening-speed
of growth and huge needs in global collaboration
as well as information sharing.
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3 |
Did
bolero.net have other groupware applications
employed before Cybozu? |
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"Yes" Mr.
Tomsett agreed. "we have MS Outlook as the predominant
email client, we also have users with Palm Pilots
and other PDA devices although we do / cannot synchronize
between these systems." |
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4 |
Did
bolero.net face any issues during the implementation?
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"No, we
have experienced no problems." Mr. Tomsett
strongly confirmed. |
| 3. |
System Setup Details - bolero.net Case |
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1 |
Which
Cybozu Office products are implemented? |
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bolero.net upgraded to
Cybozu Office Pack EX 3 (full suite of applications)
for Unlimited Users from the 100 Users license due
to increase of users. |
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2 |
How
many employees use Cybozu? |
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"110 members",
Mr. Tomsett said. |
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3 |
What
kind of the server machine is used to run Cybozu Office? |
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"Cybozu is installed
on a dual processor Intel Pentium III 550MHz with
512Mb RAM. Red Hat Linux and Apache are the operating
system and web server." Mr. Tomsett explained. |
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4 |
Do you have a full-time administrator for Cybozu Office? |
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"No."
Mr. Tomsett answered. "The IT team shares the
responsibility of administering Cybozu." |
| 4. |
End
User Response |
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1 |
Any
feedback from the actual end users? |
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"General feedback
was good as we supplied something which we
did not have."
Mr. Tomsett mentioned. " However, many users
were doing there own thing regarding scheduling using
Outlook or Palm, etc. Outlook users are seeking synchronization
with Cybozu, although we have not yet investigated
Cybozu Sync for the Palm." |
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2 |
How
do the end users use Cybozu Office everyday? |
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Mr. Tomsett described in detail
"Daily, we use, "
- Scheduler as a diary for time
management and whereabouts.
- Facilities Scheduler for booking
rooms and reserving equipment.
- Address book for contact management.
- Cabinet for our offices worldwide
to exchange data and also for document change
control.
- WebMail for users who can't get
to their regular email client while away from
the office.
- Project for managing projects.
- User Table as our staff directory.
"We have customized the fields to include
a link to an HTML page containing a picture and
detailed staff biography."
- Bulletin board is not used so
often, but does provide an ideal forum for our
distributed users to communicate on important
issues.
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3 |
Do
you offer any training? |
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Mr. Tomsett answered
that "Yes, We offered classroom style demos /training
for each department and continue to provide this or
individual training as requested." |
| 5. |
Overall
Evaluation of Cybozu Office by bolero.net |
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1 |
What
are the strengths & weaknesses
of Cybozu Office? |
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Mr. Tomsett pointed out that "The
strength is that it is fairly fast and simple
to use." He added "weakness is that
drop down menus can be tedious. It's annoying that
you can't use the Scheduler and the Facilities Scheduler
together."
(This has been implemented
in Share360.)
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2 |
Total
satisfaction? |
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"Very
satisfied for the cost." Mr. Tomsett emphasized. |
You can go to the homepage of bolero.net from here.
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