Community Services Network
|
Community Services Network, Inc. is a private, non-profit social services agency serving the Central Florida community. Our mission is "Empowering People through Information." We accomplish this through three programs: 1) First Call for Help, an information and referral call center, 2) Community Resource Directory, a publication of social service agencies and program in the tri-county area (Orange, Osceola and Seminole Counties), and 3) Community Stewardship Program, a collaborative, fund management service for distributing emergency financial assistance to households experiencing a temporary financial need.
| 1. |
Client
Profile |
|
|
|
|
1 |
Who is in charge of Implementation? |
|
|
| Name: |
Augustine Paz |
| Title: |
President |
|
|
2 |
How did Community Services Network find out about Cybozu? |
|
|
Through DiscounTech's web site.
|
|
3 |
Has Community Services Network employed other groupware applications before? |
|
|
No. |
|
4 |
How has Community Services Network been meeting information needs before implementing Cybozu products? |
|
|
Yes, especially the calendaring. |
| 2. |
Implementation Issues & Reasons to Choose Cybozu |
|
|
|
|
1 |
Were there any problems during the roll out? |
|
|
None, it was a very smooth roll out. |
|
2 |
Why did you make the final decision to implement Cybozu products? |
|
|
We had been looking for an affordable group calendaring product. With the discount provided through DiscounTech s360 was a bargain.
|
| 3. |
System Setup Details |
|
|
|
|
1 |
Which Cybozu office products are implemented? |
|
|
S360 [Share360 Version 1] |
|
2 |
Number of users using Cybozu products? |
|
|
We purchased the 10-user license. Currently, we have 8 regular users. |
|
3 |
What kind of server machine and network configuration are used to run Cybozu products? |
|
|
An old, donated IBM ThinkPad with Win98 and Personal Web Services. |
|
4 |
Do you have a full-time administrator for Cybozu products? |
|
|
No. |
| 4. |
End
User Response |
|
|
|
|
1 |
Any
feedback from actual end users? |
|
|
Generally, staff are pleased that we have a central, accessible place for tracking each others whereabouts. |
|
2 |
How are the end users using Cybozu products (Share360) everyday? |
|
|
Punching in and out and the scheduler [Whereabouts] are used daily.
|
|
3 |
Do
you offer any training? |
|
|
No. |
| 5. |
Overall
Evaluation of Cybozu products |
|
|
|
|
1 |
What
are the strengths andweaknesses
of Cybozu products (Share360)? |
|
|
Overall strengths?
Straightforward and simple to use. Easy implementation, clean interface.
Overall weaknesses?
Would like to record multiple breaks throughout the day.
|
|
2 |
Total
satisfaction? |
|
|
On a scale of one to ten: eight. |
|
